FAQs

If your rug needs cleaning or repair we will explain what can be done and provide you with a cost quote. We will address any special concerns you have and can provide an informal assessment of a rug’s age, origin, and value to help you make the most informed choices.

Yes! Pick-up and delivery are available to customers in the OH Areas. We offer prompt, professional home appointments within 60-minute windows. Simply contact us for pick-up or delivery.

When a rug still looks soiled after vacuuming, it’s probably time to have it cleaned. Try this test: Blot the nap of your rug in an inconspicuous spot with a damp white cloth. Let the cloth dry flat to see what was transferred from your rug. If the cloth is soiled, your rug would benefit from a cleaning.

It depends mostly on how much use the rugs get. Rugs in entries, hallways, kitchens and eating areas may need cleaning every six months. In lower traffic areas rugs may only need cleaning every three or four years. Light colored rugs, or ones made from less soil resistant fibers such as art silk or ‘Bamboo’ silk, may require more frequent cleaning.

Rugs can be washed—though carefully. It is the best way to remove as much soil as possible. No other cleaning method leaves your rug as fresh, soft and good-looking as wet cleaning.

We can wash most any kind of area rug such as Persian, Turkish, Chinese, Oriental rugs of any description (antique or new), wool, silk, Navajo, Karastan, Gabbe, flat-woven, hooked, braided, tufted, Tibetan, modern designer rugs, shag, Flokati. You name it and we can clean it. We also clean tapestries and collectable textiles.

We have safe ways of cleaning damaged and fragile rugs without causing further damage. Unstable areas are stabilized with hand-sewn screen mesh. Cleaning methods are modified for a specific rug’s needs. If you have any concerns, we look at your rug together to decide the appropriate protocol.

We do not clean wall to wall carpets. We specialize only in high-end rugs from handmade wool and silk carpets to braided rugs and everything in-between.

We use non-toxic and eco-friendly solutions. We use a mild detergent and we are rinsing the rugs thoroughly, making sure there is no detergent left.

Pet stains can be very difficult to remove some times. Each situation will vary depending on the animal and the severity and age of the stain. We will do our best to remove the stain, but there is also a chance that urine & vomit stains can discolor Rugs. We offer a very good deodorizer and disinfectant that we use during cleaning which will helps to eliminate odor.

One week (ten days at most) depending how busy we are and the type of rug(s) you have. Some rugs need to be washed twice (if we are not happy with the first cleaning) or some rugs may require longer drying time because of their thick and dense pile.

Watch for knots falling from the fringe ends and for bare areas on the long edges. Inspect your carpets on the front and back for moth damage (little pits in the pile) and larvae (white fuzzy and/or sandy residue). Keep an eye out for uneven wear caused by traffic and seating patterns.

Get an estimate of both the cost of repairs and the value of the rug. You may bring your rug to us or request an in-home repair estimate. Josh will look at your rug and demonstrate what needs to be done in detail, the process of repairing your rug, an estimate (no-obligation) and the value of your rug. The decision to proceed is yours and there is no charge for repair evaluations.

Restoration involves the use of materials, colors and weaving techniques that are extraordinarily close to those of the original piece – particularly for older rugs. Repairs can be a much less “authentic” undertaking making the rug useable if not exactly original. For most new rugs, only repairs are necessary. Investment quality rugs warrant the consideration of restoration.