Our Process

No two handmade rugs are the same. Our rug specialists will treat each rug with special attention, using a cleaning process that is customized for each particular type of rug. All work is done by hand at our rug cleaning facility.

Our 7-Step Rug Washing Process

Professional rug cleaning is recommended every 2-3 years. Our hand washing process eliminates residues, allergens, dirt, stains, soil & toxic substances – cleaner & healthier for you & your family.

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1. Inspection & Dye Bleed Testing

Your rugs are measured, inspected and tested for dye bleeding. We look for damaged and weak areas. We’ll point these areas out and provide an estimate for repair plus give you a best course for action, whether it’s necessary or worth the investment.

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2. Rug Dusting

Dusted front and back. Settlement of dust, sand, or grit lay at the foundation of your rug and reduce the life of a oriental carpet by causing premature wear. Your rugs are dusted to bring out these particles. An extremely important step in the process, it cannot be preformed in your home.

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3. Hand-Washing

Soaked front and back with plenty of clean, cold water, rug shampoo (non-toxic) is applied and then hand washed – scrubbing direction going the way of the rug pile. All work is gently done by hand to insure that no damage is caused.

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4. Thorough Rinsing

We’ll rinse and squeegee the front and back to remove the remaining rug shampoo, contaminants and particles completely. We make sure no residue of any cleaning or spotting agents is left in the rug.

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5. Water Extraction & Drying

Any remaining water is extracted from the your carpet using an extraction vacuum. There is no dripping. The rug is carefully hung to dry in a temperature controlled room with filtered air drying conditions.

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6. Fringe Cleaning

If we determine the rug needs another wash, it will be washed again safely. If the wash is successful, we proceed to the fringe. We pay special attention to the fringe. It is handled delicately – hand washed, rinsed, and dried. We never use bleach – this will break fibers.

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7. Wrap for Pickup or Delivery

The rugs will be wrapped for protection. A staff member will notify you for pick up or schedule a delivery. When your rug is delivered, it will be placed exactly where you desire. We will move furniture for no additional charge.